If you have never attended an Adobe Connect Web Conferencing meeting your computer may not be prepared to run the software.
There are several things that must be installed for Adobe Connect to function properly (and you cannot use Google Chrome browser - any other browser will do).
- You must have a supported version (or most recent version) of Adobe Flash installed.
- You also must have a supported version (or most recent version) of Java.
- You must have the needed available bandwidth from your ISP (internet service provider) to acheive a good connection with Adobe Connect.
The best way to test these issues is to go to http://connect.enetcolorado.org/common/help/en/support/meeting_test.htm
This link will test:
- Adobe Flash version and compatibility
- The connection from your computer to Adobe Connect
- Your overall bandwidth to achieve a solid connection
- and if you have the Adobe Connect Add-in installed
- If the Add-in is not installed you may do so from this page by clicking the "Install Add-in" button.
After the test has been taken and passed restart your browser and attempt to connect to your Adobe Connect meeting.
If you continue to have issues connecting there could be an issue with your ISP (Internet Service Provider) or your network administrator blocking necessary ports that Adobe needs to access. To test this connection access go to the FMS Port Tester. This will test in two fashions.
- The first test runs after the page loads and will state success\failure within the connection.
- The second test is an active test of the avilable ports - click the "Click here to run port test" button to begin the test.
If each of these tests come back successfully then your ISP/Network Administrator has the needed ports available for Adobe Connect to function properly. If these tests fail contact your ISP/Network Administrator so that these ports can be opened to you so that the program will function.