For Adobe Connect to function you must be connected to the internet. In some cases if you are at a school, hospital, museum, or any other public access area, even connecting to the internet may not allow access. This issue is because the network that you are connecting on may have some of their internet access blocked. To make sure that the internet you are on allows the correct access you will need to run the following ISP (internet service provider) test: FMS Port Tester.
On this page there are two tests:
- The first test runs after the page loads and will state success\failure within the connection (image below).
- The second test is an active test of the avilable ports - click the "Click here to run port test" button to begin the test (image below).